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Privacy Policy

Last updated:15 July 2026

At Tucker's Grave Inn & Campsite ("we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and your rights.

Information We Collect

Depending on how you use our website or services, we may collect:

  • Your name

  • Postal address

  • Email address

  • Telephone number

  • Booking information

  • Vehicle registration details where required for your booking

  • Payment information (processed securely by our payment provider – we do not store your payment card details)

  • Correspondence sent to us by email, telephone or contact forms

  • Website usage information, including IP address, browser type, pages visited and general location data

  • Chat messages submitted through our website chatbot

  • CCTV images and audio recordings captured in public areas of our premises

Please do not submit confidential, financial or other sensitive personal information through our website chatbot unless specifically requested by a member of staff.

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How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Respond to enquiries and requests

  • Communicate with you regarding your stay

  • Provide customer support

  • Process payments and refunds

  • Comply with legal and licensing obligations

  • Improve our website and services

  • Maintain the safety and security of our guests, visitors, staff and property

  • Prevent fraud, crime and misuse of our services

We do not sell, rent or trade your personal information to third parties.

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Legal Basis for Processing

We process your personal information where it is necessary to:

  • Perform a contract with you, such as processing a booking or reservation

  • Respond to your enquiries and requests

  • Comply with legal and regulatory obligations

  • Pursue our legitimate interests in operating, managing and improving our business and website

  • Where required, with your consent, such as if you choose to receive marketing communications

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Third-Party Services

To help operate our business, we use trusted third-party service providers, including:

  • Online booking systems

  • Secure payment providers (such as Stripe)

  • Website hosting providers

  • Website analytics services

  • AI chatbot providers

  • Email service providers

These organisations only receive the information necessary to provide their services and are required to protect it appropriately.

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International Data Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with UK data protection law.

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Website Chatbot

Our website includes an AI-powered chatbot to help answer common questions about the pub, campsite, accommodation and events.

Messages submitted through the chatbot may be processed by a third-party AI provider to generate responses and improve the quality, safety and reliability of the service.

Please avoid submitting confidential, financial or other sensitive personal information through the chatbot.

If the chatbot cannot answer your question, you may be directed to contact our team directly.

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CCTV

For the safety and security of our guests, visitors, staff and property, Tucker's Grave Inn & Campsite operates CCTV with continuous video and audio recording throughout public areas of the premises.

CCTV operates in areas including the pub, barn, campsite, check-in shed, entrances, car parks, campsite fields and the entrances to toilet and shower facilities.

No CCTV cameras are installed inside toilets, shower cubicles or any other private areas.

Recordings are normally retained for approximately 31 days before being automatically overwritten unless required for an ongoing investigation, legal proceedings or another lawful purpose.

Our lawful basis for operating CCTV is our legitimate interests together with compliance with legal obligations where applicable.

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Cookies

Our website uses cookies to help improve your experience and ensure the website functions correctly.

Cookies may be used to:

  • Ensure the website functions properly

  • Remember your preferences

  • Analyse how visitors use the website

  • Improve website performance and usability

Some cookies are provided by third-party services such as booking systems, analytics providers and chatbot services.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling cookies may affect certain features of the website.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

Different categories of information may be retained for different periods depending on legal and operational requirements.

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Data Security

We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, disclosure or alteration.

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where applicable

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your information where applicable

  • Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

 

Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last updated" date.

 

Contact Us

Tucker's Grave Inn & Campsite
Faulkland
Bath
BA3 5XF

Email: info@tuckersgraveinn.co.uk​

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