Privacy Policy
Last updated: 16/03/2026
At Tucker’s Grave Inn, we respect your privacy and are committed to protecting any personal information you provide when using our website.
This policy explains what information we collect, how it is used, and how it is protected.
Information We Collect
We may collect the following information when you use our website:
• Name and contact details when making enquiries or bookings
• Email address and phone number when submitted through contact forms
• Booking details when reserving accommodation or campsite pitches
• Website usage data such as pages visited and general location data
• Chat messages submitted through our website chatbot
Visitors should avoid sharing sensitive personal information when using the website chat service.
How We Use Your Information
We use your information in order to:
• Process bookings and enquiries
• Respond to messages and requests
• Provide information about your stay
• Improve our website and services
• Maintain security and prevent misuse of the website
We do not sell or rent your personal information to third parties.
Third-Party Services
Some services used on our website are provided by third parties. These may include:
• Online booking systems
• Payment processing providers
• Website analytics services
• AI chatbot services used to assist visitors
These services may process limited information in order to provide their functionality.
Website Chatbot
Our website uses an AI chatbot to help answer common questions about the pub, campsite and accommodation.
Conversations may be recorded and processed by a third-party service in order to provide responses and improve the service.
If the chatbot cannot answer a question, visitors may be directed to contact the team directly.
Data Security
We take reasonable steps to protect your personal information and ensure it is handled securely.
However, no internet transmission can be guaranteed to be completely secure.
Contact
If you have any questions about this Privacy Policy please contact:
Tucker’s Grave Inn
Faulkland
Bath
BA3 5XF
Email: info@tuckersgraveinn.co.uk
Cookie Policy
Last updated: 16/03/2026
This website uses cookies to help improve your experience when visiting our site.
Cookies are small text files that are stored on your device when you visit a website.
How We Use Cookies
We use cookies to:
• Ensure the website functions properly
• Understand how visitors use the website
• Improve the performance and usability of the site
Some cookies may also be used by third-party services integrated into the website, such as booking systems, analytics tools or chat services.
Managing Cookies
Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time.
Please note that disabling cookies may affect how certain parts of the website function.
Website Terms of Use
Last updated: 16/03/2026
By using this website, you agree to the following terms.
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Website Information
The information provided on this website is intended for general guidance about Tucker’s Grave Inn, our accommodation, campsite and events.
While we make every effort to ensure information is accurate and up to date, details may change from time to time.
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Bookings
Bookings made through this website or through linked booking platforms are subject to the specific Booking Terms and Conditions for those services.
Please review those terms before completing a booking.
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Use of the Website
Visitors to this website agree not to:
• misuse the website or attempt to interfere with its operation
• attempt to access restricted areas of the website
• use the website for unlawful purposes
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External Links
This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
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Intellectual Property
All text, images and content on this website are the property of Tucker’s Grave Inn unless otherwise stated. Content may not be copied or reproduced without permission.
Booking Terms & Conditions
Bookings made through our website or booking partners are subject to our accommodation and campsite booking terms.
Key points include:
• Full payment may be required to secure bookings
• Cancellation policies apply depending on the type of booking
• Guests must follow site rules during their stay
• Tucker’s Grave Inn reserves the right to refuse bookings that do not comply with our terms
Full booking terms are provided during the booking process.